Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Stay safe online. The cable in the second picture is the one you need to connect too. I wanted. Forum; Apps. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The wall socket I have within my home does not appear to be working. signed up and was given the option of self installation. - 5250024 Options. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. Forum; Apps. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 11-11-2022 12:53 - edited 11-11-2022 12:58. If you've set up an order and it's for a self installation and you're unsure you already have the required fittings, as @Tudor has advised, I would recommend calling the number. Explain what needs to be done and book an engineer visit. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Feb 22, 2022. Incidentally the phone socket is redundant if not in use and can be safely removed. Stream from Virgin Media. Manage Your Account. We have the quickstart pack but sadly cannot get broadband set up and working. All forum topics; Previous topic; Next topic; 1 REPLY 1. RedTomato said: I removed my Virgin cable about a month ago. However, I don’t have a Virgin Media socket neither a dongle on the wall for me to plug in the cable that was provided to me. I end up calling and the person on the phone said its been - 5401028. He could see the set up I already had. Get the Hub ready by connecting the wires. We have a virgin media wall socket with an ethernet port in the wall but no round cable. You don't need a wall socket, as long as you have a live cable to connect the HUB to. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Carley_S. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. If you're not a customer, and you're looking to check if we supply your address, you can check here. Other than that we don’t have one. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Turn on and start the hub. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. However, I do not have any of the specified wall sockets available. Plug the cables into the hub. You will only have been sent a QuickStart pack if the premises previously had VM. Hi team. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Browse Virgin Media Virgin Media Community. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Chatter and natter. Hub 3. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Browse Virgin Media Virgin Media Community. Turn on and start the hub. I just moved into a new apartment, and bought a broadband from virgin media. It is easier to decorate without wires and boxes so I would like to hear your expe. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. Any ideas - 5381439. Tudor. Eric714. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Account - Cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Stay safe online. Connect the Hub’s power cable with the blue tab. . goslow. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. TV box - 15 mins. There are 10 types of people: those. com. Account - Mobile. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. ThanksThe box and cables may have been removed by the previous occupiers. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Tudor. Hello sophieboulter1. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Grab the adapter we provided and plug it. 2. Stay safe online. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. The cable fits in the socket shown in the image attached. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Phone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Manage Your Account. on 21-02-2023 19:59. Browse Virgin Media Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Virgin Media; My Virgin Media; Shop; Help; Virgin. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Go to solution. Options. Account - Cable. B&Q are running low on these however. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I was happy and my kids were waiting for internet but unfortunately no wall socket. I don't work for Virgin Media. Broadband. 1 ACCEPTED SOLUTION. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. A Ti-Vo was installed in one of the upstairs bedrooms. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. on 25-09-2022 15:41. how can we go about changing our self install to. VM BB TV Landline. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I only found an openreach mastersocket 5c in the flat. Options. Home Phone. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. Broadband and TV deals. I've looked for an external box but cannot. Customer since 1993. Customer since 1993. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Options. 3: HDMI to your TV. I'm due to have Virgin Media installed next weekend with both TV & broadband services. Sign in . I’m having the exact same problem. Virgin Mobile. Go to solution. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Broadband Deals. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. I'm a Very Insightful Person, I'm here to share knowledge. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Switched On. Call the pre-installation and delivery team on 0800 052 1734. QuickStart, set up and connections. When phone connected to the wall socket, no dial. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. But I have actually managed to get through to the technical team over chat. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. . Get the Hub ready by connecting the wires. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 3 minutes ago. We would like to show you a description here but the site won’t allow us. I recently applied and received the delivery for a virgin package of tv broadband. My Virgin Media App. I can only find the TV socket. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Account - Mobile. No virgin wall socket in my house. My Virgin Media App. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Subscribe to RSS Feed; Mark Topic as New;. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. The pre-install team number is 0800 052 1734. Or if the other end of the white cable is in a more useful. Broadband and phone deals. Learn more. Browse Virgin Media Virgin Media. Plug the cables into the hub. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. Broadband and phone deals. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. I am so sorry that you have - 5404317 BrowseI need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Tudor. . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. - 5156775. There should be a screw F socket on the bottom where the cable is now just pushed onto. Well I can't seem to find anything like that and the closest thing I can find is a. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. The Openreach sockets do not work for Virgin Media. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. If however the socket itself has been removed you will need assistance. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Connect the Hub’s power cable with the blue tab. #1. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. I have only got one rectangular shaped white socket (Shown. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Switched On Families. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. I don't work for Virgin Media. . Virgin Media don’t do any Fibre connections to inside the house. Account - Mobile. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Virgin Phone Switchover. I'm here to share knowledge, I don't work for Virgin Media. The openreach socket can take a landline cable or an ethernet cable. Tried looking but can't see a way to book an engineer for this? If virgin media team could help in. Whichever is the most suitable. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. There is another virgin media wall box but it only has what looks like an old DSL/phone line. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it became a broadband provider when that came about. I'm a Very Insightful Person, I'm here to share knowledge. Go back to normal router mode as soon as the test is done. The new cables from your Quick Start kit will be push fit. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Follow these steps to install your virgin Media Broadband, TV and Phone service. we’ve just moved in to our new house. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). RedTomato said: I removed my Virgin cable about a month ago. So you can either unscrew this one & push on the connector provided in the Quick Start pack. There is no way I can insert the isolator cable into the - 5223924. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Explain what needs to be done and book an engineer visit. on 27-01-2023 17:22. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. The hub got delivered on time as promised. Broadband and TV deals. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Browse Virgin Media Virgin Media Community. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. So yes, following many takeovers, this is now your Virgin Media connection. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. We also don’t have an Ethernet point only an old BT outreach 5C box. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. in Networking and WiFi yesterdayHi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Cihank617. There are no virgin sockets on the wall. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsThanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501Re: Wall socket. Trace any cables coming out of it and check the ends of them. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You’ll leave the Hub alone for 10 minutes. But the metal isolator box looks like it might be the wrong way around. I have looked everywhere but can't seem to find one. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Virgin wall socket Tashamegan. I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. QuickStart, set up and connections. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. Browse Virgin Media Virgin Media Community. Has anybody ripped thes out and not disturbed the internet phone. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Hi, im writing this as a last resort, as customer service has been woeful. My problem, like many others is the main phone line is in one room and the hub in another. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. I have looked everywhere but can't seem to find one. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). You have at least tested the ringing capacitor issue in the diagnostic process. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I tried calling for an installation but couldn’t get. We have a virgin media wall socket with an ethernet port in the wall but no round cable. - 5156775. Sorry to hear of the install delay caused by the wall. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Security matters. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The box and cables may have been removed by the previous occupiers. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Mobile. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi @bingoman000. It should be free of charge. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. But I. I can only find the TV socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. These are the parts I could find, they were screwed into the end on the coaxial cable. I don't work for Virgin Media. Browse Virgin Media Virgin Media Community. Entertain me; Broadband Deals. Tudor. . Options. The wall box may be branded with the logos of an old cable TV company (not VM). 0. Browse Virgin Media Virgin. Being connected to the internet is one of the most important modern essentials in 2022,. Hi , Thank you for getting back to me via private message. I'm here to share knowledge, I don't work for Virgin Media. Thanks23/04/17 - 06:45 #6. The NTL cable termination box is outside. QuickStart, set up and connections. Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? Answered!. Re: No wall socket. Tudor. 0 Kudos Reply. I just got Virgin Media kit and read all information carefully and checked - 5200805. If you do have a socket you can post a photo here. Manage Your Account. Connect the Hub’s power cable with the blue tab. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Look for a box on the outside of your home and see if you can trace where the coax goes. #1 I am having my lounge plastered in 2 weeks and wanted to know if its possible to have a socket with wall plate installed on the wall to hide the cable from my. I’ve tried calling but the people I’m connected to keep hanging up. Go to virginmedia. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Got my virgin media self install kit but I don't have a virgin socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. You have at least tested the ringing capacitor issue in the diagnostic process. Phone. My Virgin Media App. All forum topics; Previous topic; Next topic; 2. Check service status. just moved in, can see the brown cable coming in from outside but there's no VM. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Virgin Media; My Virgin Media; Shop; Help;. My Virgin Media Hub 3 just came in but realised need a socket wall installed. As noted; Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5243559Hi. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. My Virgin Media App. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. The OUT terminal from the Technetix isolator has a terminator cap on it. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Phone. I. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. Security matters. Joining in Options. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. 0 Kudos. . Switched. We can certainly look to get an engineer booked in for you. I have received my quick start-up kit. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. Even though you had the cable there previously you don't have the isolator anymore and will need to have one. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Home Phone. . I don't work for Virgin Media. This so calle. Dave. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. So, a 50 minute broadband, TV and phone. Switched On Families. 0800 052 1734-----Fibre phone Adaptor - different rooms. You need a small spanner to remove this. Turn on and start the Box. But I have actually managed to get through to the technical team over chat. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Then push the connector VM have provided over the screw thread. He was going door to door. Socket should be on the underside. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’m annoyed as I have been sent the DIY set up box and I. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I’ve just lived into my new house and received my Virgin box. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Manage Your Account. 24-03-2021 05:06 PM. Security. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. Push the red label end of the white cable, into the wall socket. I guess your options are seek approval, be dumb and have install or change providers. It should be free of charge. Plug the cordless base. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Account -. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Please there is no virgin media wall socket and I don't know how to go about the installation. Browse Virgin Media Virgin Media Community. We have the quickstart pack but sadly cannot get broadband set up and working. Standard Member. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Virgin Media Wall Socket. Managing Your Account - Cable.